Refund & Cancellation Policy

Performance marketing involves real-time digital advertising events (impressions, clicks, conversions, installs, and micro-task completions). When an advertiser funds a campaign, ad spend is allocated and disbursed to verified publishers delivering qualifying user engagements.

Because digital advertising inventory and verified events are delivered immediately and cannot be returned, all delivered and verified advertising spend is non-refundable once executed. However, we provide clear, structured provisions for unspent deposit balances, billing adjustments, and suspected fraud reconciliation as detailed below.

Advertisers maintain a pre-funded account balance from which campaign budgets and event commissions are deducted. The following rules apply to advertiser deposits:

• Unspent Balance Refund Eligibility: Advertisers may request a refund of their remaining unspent, unallocated deposit balance within thirty (30) calendar days of the original deposit transaction date.
• Transaction & Processing Fees: Any refund of an unspent balance is subject to deduction of third-party payment processing fees, payment gateway costs, cryptocurrency network gas fees, or bank wire transfer fees incurred during both the initial deposit and the refund transaction.
• Delivered Event Spend: Portions of a deposit balance that have already been expended on active, tracked, and delivered conversions (CPA, CPI, CPL, CPR) are non-refundable, as publisher compensations for those events have been irrevocably recorded.
• Minimum Balance Threshold: Due to payment gateway minimums and manual processing overhead, unspent account balances below $25.00 USD (or equivalent) cannot be disbursed via external payment refund. Such funds remain in the advertiser's account balance indefinitely and may be applied toward any future campaign.

We take campaign integrity seriously and protect advertiser investments against non-compliant or fraudulent traffic:

• 7-Day Discrepancy Audit Window: Advertisers must review campaign analytics and report any suspected traffic anomalies, invalid leads, or delivery discrepancies within seven (7) calendar days of the event timestamp. Discrepancies reported beyond this window cannot be audited or credited.
• Automated Integrity Adjustments: If our automated traffic monitoring systems identify non-compliant conversions, bot engagement, or proxy manipulation, the associated charges will be automatically credited back to the advertiser's account balance.
• Platform Account Credits: Confirmed billing adjustments and dispute settlements are credited directly to the advertiser's platform balance rather than refunded to an external payment card or bank account. These credits can be immediately deployed across existing or new campaigns.

Publisher compensation is tied directly to the quality and legitimacy of delivered traffic:

• Advertiser Lead Reversals: In the event that an advertiser legitimately rejects or reverses leads due to documented fraud, fake registration details, or failure to satisfy campaign requirements, the corresponding revenue will be reversed from the publisher's pending earnings balance.
• Policy Violation Forfeiture: If a publisher account is suspended or permanently terminated for violations of our Zero Tolerance Policy (including bot traffic, automated scripts, location masking, or unauthorized traffic incentives), all pending payouts and unapproved balances are forfeited to offset losses and reimburse affected advertisers.

For end-users participating in rewarded micro-tasks, surveys, and offerwalls:

• Point Adjustments & Task Reversals: Points accrued through completed tasks are subject to advertiser confirmation. If a submission is rejected by an advertiser due to invalid proof, VPN/proxy usage, or duplicate submissions, the corresponding points will be deducted from the user's reward balance.
• Finality of Digital Redemptions: Once an end-user redeems accrued points for third-party digital rewards (including PayPal cash, cryptocurrency transfers, gift card vouchers, or gaming keys) and the transaction has been transmitted or the digital code issued, the redemption is final, irreversible, and non-refundable under any circumstances.
• Incorrect Payout Information: VeloxOffer is not responsible for funds, cryptocurrency tokens, or gift card codes transmitted to incorrect wallet addresses, email addresses, or account numbers provided by the user during the redemption process.

Initiating a chargeback or payment dispute without prior good-faith communication with our billing team constitutes a breach of our Terms of Service. In such cases:

• The associated VeloxOffer account will be immediately suspended pending investigation.
• All active campaigns, publisher links, or reward app access will be halted.
• We reserve the right to report fraudulent chargebacks and abusive dispute behavior to international payment monitoring databases and risk screening networks.

To request a refund of an unspent advertiser deposit balance or report a billing discrepancy, please submit a written request containing the following information:

• Your registered Account Name and Email Address.
• Your unique Account / Advertiser ID.
• Transaction Date, Amount, and Original Payment Method.
• Transaction Receipt Number or Payment Gateway Reference ID.
• A detailed explanation of your refund request or discrepancy claim.

Our finance and billing desk reviews all refund requests within two (2) to three (3) business days: